Sep 24, 2018 - If the appropriate driver is available from Apple, your Mac will install it automatically. This list is no longer. HP Photosmart Prem C410 Japan, 4.2.2, P, S. These drivers are not compatibile with macOS High Sierra or later. Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist. I understand that your HP ENVY 7640 e-All-in-One Printer is no longer working after upgrading our Mac to Mac OS 10.13 High Sierra. The evidence points towards the drivers. I suggest you to download and install the. The HP Easy Start is the new way to set up your HP printer and prepare your Mac for printing. HP Easy Start will locate and install the latest software for your printer and then guide you through printer setup. It has added Mac OS 10.13 support. Hope this helps. Let me know how it goes. All the best!:). Ad blocker pro for mac chrome. Hi, Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! Mac os for virtualbox download. I came across your post and wanted to assist you. I understand you are having issues after updating to Mac 10.13. Don't worry as I have a few suggestions which should help you resolve this issue. I recommend you to perform the following steps as a workaround: • I did some research and found that for this printer there are no full-featured drivers available for Mac Sierra. • However, in an Apple update there are inbuilt print and scan drivers available for this printer model. Please follow the below steps to install the Mac inbuilt printer drivers. • Please download the Mac inbuilt drivers from this link: • From System Preferences, click on Print & Scan. • Click the Plus sign. • Select the listed HP Photosmart Prem C410 series. • Click the drop-down menu next to Use or Print Using and click on Select Printer Software. • Select the HP Photosmart Prem C410 series from the list. • Click OK to confirm your selection and add the printer, then try printing using the configured print queue. Post performing the above steps, you may try to use the Apple Image capture and test the scanning. I hope this information helps. Let me know if you have any questions. My issue is blank pages with a series of black dots - no print at all. The printer is connected and reads my commands and does go through the print process but nothing but blank pages come out. I beginning to think it's actually a component in the printer/ I do have a black full cartiage in place - although my colors are low- does that matter! Could it be a roller or maybe I need a new printer - was working just fine a week ago and then I did the Sierra update/ problems. Apple did send out an update for the HP printer which I updated 11/13/17. Your assistance is appreciated- I was hoping to call a representative to resolve my issue. Hi, Thank you for replying, As I understand you have followed the steps suggested and still having the issue. I would personally suggest you contact our HP phone support team who can remotely take control of your PC and help you check the settings. HP Technical Support can be reached by clicking on the following link: (1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right. (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. (3) Once completed click the 'Show Options' icon on the bottom right. (4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you. If you have any troubles, let me know and I will do my best to help! Hope this helps, for any further queries reply to the post and feel free to join us again Feel free to post your query for any other assistance as well, It's been a pleasure interacting with you and I hope you have a good day ahead. If you wish to show appreciation for my efforts, mark my post as Accepted Solution. And click on the Purple Thumbs up icon at the bottom of my comment.
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